Valley Animal Center at 3934 North Hayston Avenue, Fresno, CA 93726

Contacts

Address:
3934 North Hayston Avenue, Fresno, CA 93726
Get directions

Phone number:
+1 559-233-8690

Website:
valleyanimal.org

Categories:
Establishment   Veterinary care   Park  

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Reviews

• The Dreaming Tree
  ★ ☆ ☆ ☆ ☆
  Confusion. That's the best word I can use to describe this place. The date on our receipt within the follow up directions showing when we were supposed to return for our vaccine booster was different from another set of specific directions printed on the same receipt. They said it was a simple mistake in their system and the allotted time mentioned in the specific directions was inaccurate. I should mention that neither time frame on my receipt matched the directions provided by the CDC regarding the proper booster follow up time frame for this vaccine. Valley Animal Center staff explained this otherwise HUGE discrepancy by claiming to follow the time frame provided by the vaccine manufacturer. That's logical. I'd be okay with that after confirming with my regular vet that is in fact a thing. HOWEVER!!! I called the manufacturer just to be safe as I had little confidence in VAC staff at this point. The vaccine manufacture explained their procedure regarding the booster time frame and guess what? The date they provided me didn't match EITHER date listed on the VAC receipt. When I called VAC about the discrepancy, they said that they made a mistake on that but have since corrected and it won't be a problem moving forward. That's fine and all but I had to find out on my own when I was actually supposed to take my dog back for the booster and only after spending a few days days trying to obtain contact information for the makers of this vaccine. Why in the world would they not let me know both of the dates on my receipt were wrong when they allegedly discovered and "fixed" the problem 8 whole days before I called them on it? Accidents and mistakes happen and I'm very understanding. However, "mistake" is no longer a remotely accurate word used to describe this many mistakes of the same nature on the same subject, witnessed by the same person, on the first and only transaction I've experienced (aside from the dog park application which I don't count because they're technically separate entities where the idiot dog park manager who used her personal poorly mannered aggressive dog to perform the pre-admission "aggression test" on my dog where I asked, why she sat quietly and just allowed her dog to be aggressive toward mine with very aggressive posture and scary growling go unchecked by her and setting the worst example in history the she said, "I can't hold it against my dog for acting this way after performing this test 10 times a day where the aggression is usually coming from the dog being tested, he's just frustrated and I don't blame him" ) YES! THAT ACTUALLY HAPPENED! I'll never use their vet service again regardless of the convenience of welcoming walk-ins.

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